Terms of Service

Acceptance of Terms

By accessing or using this service, you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.

Description of Service

We provide a software-as-a-service platform. We may modify, suspend, or discontinue any part of the service at any time, with reasonable notice where possible.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use or security breach.

Acceptable Use

You agree not to:

• Violate any applicable laws or regulations.
• Infringe on the intellectual property or other rights of any party.
• Attempt to gain unauthorized access to our systems or data.
• Interfere with or disrupt the integrity or performance of the service.
• Use the service to send spam, malware, or other harmful content.

Payment and Billing

The service currently offers one-time translation credit packs and does not automatically renew them. The price, currency, number of credits, and any applicable taxes are displayed before you complete a purchase. You are responsible for providing accurate billing information. Purchased credits do not expire unless a different validity period is clearly stated at checkout.

Refund Policy

Translation Failures and Credit Restoration

If a translation task is marked Failed because of a technical error in the service, or the task does not generate a downloadable result, the credits consumed by that task are automatically restored to your account. Restoration normally occurs immediately and no later than 24 hours after the failure is recorded. This is a return of service credits, not a cash refund. If the credits have not been restored within 24 hours, submit a request within 30 calendar days of the failed task.

When a Monetary Refund Is Available

You may request a monetary refund in any of the following circumstances:

• Unused credit pack: You request a refund within 7 calendar days of purchase and none of the credits from that purchase have been used. The full purchase price is eligible for refund.
• Duplicate or incorrect charge: You were charged more than once for the same order or were charged an amount different from the amount shown at checkout. Submit the request within 30 calendar days of the charge.
• Credits not delivered: Purchased credits are not added to your account within 24 hours and we cannot correct the issue after you contact us.
• Rights required by law: A refund or withdrawal right applies under mandatory consumer-protection law in your jurisdiction. Nothing in this policy limits rights that cannot lawfully be waived.

How to Request a Refund

Submit a request through Support Tickets while signed in, or email hello@aimangatranslate.org from the address registered to your account. Include:

• Your account email address.
• The order or transaction ID and purchase date.
• The translation task ID, if the request concerns a failed task.
• The reason for the request and any relevant screenshots or error details.

We will acknowledge your request within 2 business days. Once we have all required information, we will approve or reject the request within 5 business days. Approved monetary refunds will be sent to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the funds. Approved credit restorations will be completed within 24 hours.

Non-Refundable Circumstances

Except where required by law or expressly stated above, refunds are not available for:

• A credit pack after any credits from that purchase have been used, including the used portion of a partially used pack.
• Translation tasks that completed and produced a downloadable result, including requests based only on preferences about wording, style, accuracy, typography, or layout. AI-generated translations may contain errors and should be reviewed before use.
• A change of mind submitted more than 7 calendar days after purchase.
• Free, promotional, bonus, or otherwise non-purchased credits.
• Accounts suspended or terminated for fraud, abuse, chargeback misuse, or a material violation of these Terms, to the extent permitted by law.

Before rejecting a request, we may review relevant order, credit, and task records to determine whether the eligibility requirements above have been met.

Intellectual Property

The service and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

Termination

We may suspend or terminate your access to the service at any time if you violate these terms. You may close your account at any time through your account settings.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the service.

Changes to These Terms

We may modify these Terms at any time. We will notify users of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact

If you have questions about these Terms, billing, or refunds, submit a Support Ticket or email hello@aimangatranslate.org.